Umber Garden Design Terms and Conditions

Last updated: October 2025

Welcome to Umber Garden Design Ltd (“we”, “us”, “our”).
These Terms and Conditions govern your use of our website www.umbergardendesign.co.uk and the services we provide, including garden design, construction, and ongoing maintenance.
By using our website or engaging our services, you agree to be bound by these Terms.

1. Company Information

Umber Garden Design Ltd
Registered Address: 11 Highdown Road, Leamington Spa, CV31 1XT
Registered in England and Wales.
Email: hello@umbergardendesign.co.uk
Telephone: 01926 754049

2. Use of This Website

You may use our website only for lawful purposes and in accordance with these Terms.
You must not misuse our website by introducing viruses, attempting unauthorised access, or engaging in any activity that disrupts its functionality.
We reserve the right to suspend or withdraw access to the site at any time without notice.

3. Our Services

We provide bespoke garden design, build, and maintenance services across the Warwickshire and surrounding areas.
The scope of services, fees, and timelines will be detailed in individual client proposals or contracts issued prior to commencement of work.

4. Estimates, Quotes, and Contracts

All written quotations are valid for 30 days unless stated otherwise.
Acceptance of a quote or proposal constitutes agreement to these Terms.
Any changes to the agreed scope of work must be confirmed in writing and may result in additional costs or time adjustments.

5. Payments

Payment can be made via bank transfer, invoice, or through Stripe where available.

  • Design and build services are typically invoiced in staged payments as outlined in your agreement.

  • Maintenance subscriptions are invoiced monthly, quarterly, or annually depending on your chosen plan.

  • Payment terms are 14 days from the date of invoice, unless otherwise stated.
    Failure to make payment may result in suspension or cancellation of services.

6. Cancellations and Rescheduling

You may cancel or reschedule maintenance visits with at least 48 hours’ notice.
Cancellations made with less than 48 hours’ notice may be charged in full.
Design or build projects cancelled after work has begun may incur charges for labour, materials, and administrative costs.

7. Warranty and Guarantees

We take pride in the quality of our work and materials.

  • Workmanship Guarantee: All construction and installation work is guaranteed for 12 months from completion.

  • Plant Guarantee: While we source high-quality plants, we cannot guarantee their survival due to factors beyond our control (such as weather, soil conditions, or maintenance practices).

  • Maintenance Services: Regular maintenance will be carried out to professional horticultural standards. Results depend on environmental factors and client cooperation.

8. Client Responsibilities

Clients must provide clear access to the property and ensure water and electricity are available where required.
Any pets, obstacles, or safety hazards should be managed appropriately before work begins.
We are not responsible for delays caused by restricted access or unsafe site conditions.

9. Liability

We shall not be liable for any indirect, incidental, or consequential losses arising from our services.
Our total liability shall not exceed the value of the service provided.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

10. Intellectual Property

All designs, drawings, images, and written content on our website and within our proposals remain the intellectual property of Umber Garden Design Ltd.
They may not be reproduced, shared, or used commercially without our written consent.

11. Privacy and Data Protection

We are committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.
Please refer to our Privacy Policy for full details on how we collect, store, and use your information.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

13. Updates to These Terms

We may update these Terms from time to time.
Revised versions will be posted on this page with the updated date. Continued use of our website or services constitutes acceptance of the latest Terms.

Contact Us

If you have any questions about these Terms, please contact us:
Umber Garden Design Ltd
11 Highdown Road, Leamington Spa, CV31 1XT
hello@umbergardendesign.co.uk
01926 754049